IT, telephone and AV equipment

IT Support - Service of IT equipment - software and hardware
LIFE-IT carries out the Department's IT tasks. LIFE-IT provides support during the time period 8-16 on weekdays.
 
All inquiries to LIFE-IT must be made through http://servicedesk.life.ku.dk. In case of emergency, you can call 32 200.

 

The members of the team, that provides service for our department are: 
Lars Josephsen (from IGM)
Lars Kruse (from IHE)
Lars Skibsted (from IJØ)
Martin M. Mielche (from IFV)
Mogens Abildgaard (from S&L)
Peter Meiland Hansen (from S&L)
 
Purchase of computers etc.
All purchases of computers, printers and other IT equipment are made by LIFE IT. Set up an order with Service Desk (http://servicedesk.life.ku.dk ) indicating what needs to be ordered and which account / project will bear the costs. Remember that your manager (Head of Section or Department Administrator) must approve the purchase before you order.

LIFE-IT ensures that purchases are made effectively through the state procurement system, whenever possible. See list of standard equipment.

 

IT security
As an employee of the Department you are obliged to respect LIFE's IT security rules. All rules must be respected, but most important is of course that your computer / data is secured with a proper password that you regularly change. It is also important that you do not leave your computer without turning on the screen saver. Laptops may not be connected to the network before they are checked by IT staff. Read all IT Minimum Rules in Danish or English.
 
All viruses, intrusion attempts into the PC, etc. must be reported to the Service Desk as soon as you suspect these. Network cables must also be removed from the computer.
 
Manuals / User Guides
See instructions at LIFE IT. There are not yet prepared guides in English.
 
Ordering email addresses
When new employees are appointed, the Department secretary will automatically order an email address.
 
In conjunction with the award of a Masters contract, the student may receive a LIFE-mail. Contact the Education Committee's secretary.
 
Decommissioning of email accounts
The Department has decided to close terminated staff email accounts one month after termination. Deviations from this rule must be agreed upon with the Department. If one needs to publish an email address in connection with publishing, one can use the address .
 
Phones
If the physical phone breaks, contact Roy Reeves.
 
If there are problems with the line or the need to create new numbers / activate switches arises, contact Roy Reeves.
 
The Department covers all expenses for telephony, and therefore all inquiries must be coordinated at the Department. If the Section itself contacts technicians, orders phones, etc., the Section itself will cover expenses.
 
Phone calls abroad
If you need to make phone calls abroad, this is possible between the hours of 8-16. Call the switchboard - press "9" - and ask for a line abroad.
 
At LIFE, it is also possible to take advantage of IP telephony over the computer. Read more about the rules for this here.
 
AV equipment
There is a computer and projector in the following meeting rooms: R 167 and R-161. It is also possible to book a laptop / projector at: .
 
Everyone has access in GroupWise calendar to check beforehand whether the equipment is available.